Trust & Data
Plain answers about calls, homeowner messaging, connections, office availability, billing, and control.
Complex machine. Quiet surface.
The documentation explains the machinery only when it helps you understand a real product decision.
All documentation.
Start Here
What Spillway Calls doesSpillway handles legitimate roofing calls that ended without an inspection and returns confirmed inspections to the office.→Direct installationChoose a supported phone system, sign in, and start Spillway after the exact account connects.→What changes for your officeVery little: the office supplies availability only when someone is ready.→What Spillway does not replaceYour phone system, CRM, calendar, sales team, and inspection process remain yours.→Who probably does not need SpillwaySpillway is not useful for every contractor.→
Calls
Which calls Spillway checksSpillway checks completed roofing calls for legitimate, lawful recovery opportunities.→Inbound and outbound callsCall direction is preserved and evaluated in context.→Recordings and transcriptsSpillway uses only the call artifacts authorized and available through the connected phone system.→When Spillway leaves a call aloneA disciplined no-send decision protects the homeowner and contractor.→Historical call availabilityAvailable recent history is provider- and account-dependent.→
Homeowner Messaging
How SMS recovery worksAfter service starts, Spillway continues eligible conversations through an authorized business-messaging path.→What the homeowner seesThe homeowner sees the roofing company continuing the same conversation.→Opt-outs and human helpOpt-outs stop automation and human participation takes priority.→
Connections
Supported phone systemsCurrent direct-install routes and truthful account-level capability checks.→Call provider connectionThe trusted provider flow owns authorization; Spillway owns the surrounding experience.→Messaging readinessSpillway checks messaging in the background after the exact provider account connects.→Permissions and controlProvider authority, Spillway product use, and live-effect release are separate controls.→
Scheduling Handoff
Billing
Starting Spillway$299 activates Spillway today.→When the next $299 is dueThe first qualifying confirmed recovered inspection creates no additional charge and establishes the recurring billing anchor.→What does not establish recurring billingActivation age, ten elapsed days, a connection, call, message, reply, suggested time, or unconfirmed appointment cannot establish the recurring billing anchor.→Failed payment and payment attentionPayment problems do not erase connection progress.→
Trust
Your customers stay yoursSpillway is not a lead marketplace.→Data and privacySpillway limits call, homeowner, payment, and operational data to the authorized recovery workflow.→Maximum authorityUnderstand the provider ceiling, Spillway use, worst case, and revocation.→Disconnecting SpillwayProvider access, messaging effects, and billing controls can be stopped.→